Butterfly Duffle

Shipping and Returns

All personalization is done in house and therefore has a quick turnaround time.

Most orders ship out after 2-3 days of being placed although, please allow up to 7 days for your order to ship out. If you need a rush order please add the rush order option for an additional $10 (this is a rush processing fee not for rush shipping).

Flat rate shipping officially takes 3-5 days in transit time. Please be aware that once we ship a package we are not in control of the package, and there are often delays with flat rate shipping. Our policy is that until a package is missing for 3 full weeks, we will not redo the order. Packages are shipped with tracking numbers, however, with the flat rate shipping class, tracking is not always updated.

All orders are $10 flat shipping rate all over the USA.

Damaged Items

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, if you received the wrong item, or the personalization is incorrect so that we can evaluate the issue and make it right.

Non-returnable Items

Unfortunately, personalized items cannot be returned. We also can't accept returns on sale items or gift cards.