Shipping and Returns
All personalization is done in house and therefore has a quick turnaround
time.
Most orders ship out after 2-3 days of being placed although, please allow up to 7 days for your order to ship out. If you need a rush order please add the rush order option for an additional $10 (this is a rush processing fee not for rush shipping).
Flat rate shipping officially takes 3-5 days in transit time. Please be
aware that once we ship a package we are not in control of the package,
and there are often delays with flat rate shipping. Our policy is that
until a package is missing for 3 full weeks, we will not redo the
order. Packages are shipped with tracking numbers, however, with the flat
rate shipping class, tracking is not always updated.
All orders are $10 flat shipping rate all over the USA.
Damaged Items
Please inspect your order upon reception and contact us within 7 days if
the item is defective, damaged, if you received the wrong item, or the
personalization is incorrect so that we can evaluate the issue and make it
right.
Non-returnable Items
Unfortunately, personalized items cannot be returned. We also can't accept
returns on sale items or gift cards.
