All personalization is done in house and therefore has a quick turnaround
Most orders ship out after 2-3 days of being placed although, please allow up to 7 days for your order to ship out. If you need a rush order please add the rush order option for an additional $10 (this is a rush processing fee not for rush shipping).
Flat rate shipping officially takes 3-5 days in transit time. Please be
aware that once we ship a package we are not in control of the package,
and there are often delays with flat rate shipping. Our policy is that
until a package is missing for 3 full weeks, we will not redo the
order. Packages are shipped with tracking numbers, however, with the flat
rate shipping class, tracking is not always updated.
All orders are $10 flat shipping rate all over the USA.
Please inspect your order upon reception and contact us within 7 days if
the item is defective, damaged, if you received the wrong item, or the
personalization is incorrect so that we can evaluate the issue and make it
Unfortunately, personalized items cannot be returned. We also can't accept
returns on sale items or gift cards.